Terms & Conditions – Driving Lesson Instructor Matching Service

These Terms & Conditions apply to the driving lesson instructor matching service provided by InstructDirect UK (“we”, “us”, “our”). By submitting a booking request, paying the admin fee, or using our service, you agree to these Terms.

1. Service Overview

InstructDirect UK provides an instructor matching service for learner drivers looking for driving lessons in the UK.

Our service includes:

• Taking your details, location, lesson requirements, availability, and preferences.
• Searching for a suitable driving instructor in your area.
• Introducing you to an available instructor where possible.
• Assisting with a replacement instructor match if the first match is not suitable, subject to availability.

We act as a matching and introduction service. Driving lessons are provided by independent driving instructors, not directly by InstructDirect UK.

2. Admin Fee

A £60 admin fee is payable to InstructDirect UK for arranging the instructor matching service.

This fee covers the administration, search, communication, and matching work involved in finding and introducing you to a suitable instructor.

The £60 admin fee is separate from the instructor’s hourly lesson rate.

3. Instructor Hourly Rate

Driving lesson prices are set by the individual instructor.

The instructor’s hourly rate may vary depending on factors such as:

• Location
• Manual or automatic lessons
• Instructor availability
• Experience level
• Lesson package or block booking
• Short-notice or intensive lesson requirements

You will be informed of the instructor’s hourly rate before proceeding with lessons where possible. Payment for driving lessons is arranged directly with the instructor unless otherwise stated.

4. Refund Policy for the £60 Admin Fee

The £60 admin fee is refundable only where the issue is caused by a fault on our side.

Examples where a refund may be considered include:

• We are unable to provide any suitable instructor match.
• We confirm that a match is available but later cannot provide one due to an error on our side.
• We fail to begin or complete the matching process within a reasonable timeframe without explanation.
• We make an administrative error that prevents the service from being delivered.

The admin fee is not normally refundable where:

• You change your mind after we have started the matching process.
• You no longer require lessons.
• You provided incorrect or incomplete information.
• You do not respond to our messages or the instructor’s messages.
• You reject an instructor match based only on personal preference after a suitable match has been found.
• Your availability is too limited for instructors in your area.
• You request a specific instructor, gender, vehicle, lesson time, or hourly rate that cannot be guaranteed.

Refunds, where approved, will usually be processed within 3–5 working days, depending on the payment provider or bank processing times.

5. If You Are Not Happy With Your Instructor Match

If you are not happy with the instructor we match you with, you must contact us as soon as possible and explain the issue.

Where reasonable, we will try to find you another instructor without charging an additional admin fee.

A replacement instructor is subject to availability in your area.

Please note that a replacement instructor may charge a different hourly lesson rate. The new instructor’s rate may be higher or lower than the original instructor’s rate.

We cannot guarantee that every preference can be met, including specific lesson times, instructor gender, car type, hourly rate, or urgent test preparation.

6. What Counts as a Suitable Instructor Match

A suitable instructor match means an instructor who, to the best of our knowledge:

• Provides driving lessons in your area.
• Offers the transmission type requested, where available.
• Has reasonable availability to discuss or begin lessons.
• Is able to communicate with you directly about lesson arrangements.
• Provides lessons at their own stated hourly rate.

A match does not guarantee that the instructor will be available at every preferred time or date requested by the learner.

7. Learner Responsibilities

You agree to:

• Provide accurate contact details, postcode, licence status, lesson requirements, and availability.
• Respond promptly to messages from us or the instructor.
• Communicate respectfully with instructors and our team.
• Confirm lesson details directly with the instructor before attending.
• Follow the instructor’s own cancellation, payment, and lesson policies.
• Ensure you hold a valid provisional licence before taking driving lessons.

If you fail to respond or provide incorrect information, this may delay the matching process and may affect refund eligibility.

8. Instructor Responsibilities

Driving instructors introduced through our service are independent professionals.

The instructor is responsible for:

• Providing the driving lesson.
• Setting their hourly rate.
• Confirming lesson availability.
• Managing lesson cancellations or rescheduling.
• Assessing whether the learner is test-ready.
• Maintaining appropriate legal and professional requirements for providing driving instruction.

InstructDirect UK is not responsible for the instructor’s individual lesson policies, teaching methods, vehicle, availability, or pricing.

9. Lesson Cancellations and Payments

Lesson payments, cancellations, refunds for lesson hours, and rescheduling are handled directly between you and the instructor unless we have specifically agreed otherwise in writing.

Each instructor may have their own cancellation policy. You should ask the instructor about their cancellation notice period before booking lessons.

The £60 admin fee paid to InstructDirect UK is not a payment for driving lesson hours.

10. No Guarantee of Passing

We do not guarantee that you will pass your driving test.

Driving test results depend on many factors, including your driving ability, experience, preparation, test conditions, nerves, and the examiner’s assessment.

Any guidance given by an instructor about test readiness is professional opinion only and does not guarantee a pass.

11. Availability and Timeframes

We aim to match learners as quickly as possible, but instructor availability can vary by area, season, transmission type, and learner availability.

We cannot guarantee an exact start date for lessons unless confirmed directly by the instructor.

Urgent test preparation, short-notice lessons, evening lessons, weekend lessons, automatic lessons, and intensive courses may be harder to arrange and may cost more.

12. Replacement Instructor Requests

You may request a replacement instructor if:

• The instructor does not cover your area as expected.
• The instructor is no longer available.
• There is a genuine communication issue.
• There is a reasonable concern about the match.
• Your circumstances change and a different instructor is needed.

We will make reasonable efforts to help, but replacement matches are subject to availability.

A replacement match does not entitle you to a refund of the admin fee unless the issue was caused by a fault on our side.

13. Incorrect Information

We are not responsible for delays, failed matches, or unsuitable matches caused by incorrect or incomplete information provided by the client.

This includes incorrect postcode, wrong transmission choice, unrealistic availability, incorrect contact details, or failure to disclose relevant requirements.

14. Behaviour and Refusal of Service

We reserve the right to refuse, pause, or cancel our service if a client is abusive, threatening, dishonest, repeatedly unresponsive, or acts in a way that makes it unreasonable for us or an instructor to continue.

In such cases, the admin fee may not be refundable.

15. Our Role and Liability

InstructDirect UK acts as an instructor matching and introduction service.

We are not liable for:

• The outcome of driving lessons.
• Driving test results.
• Instructor teaching style or lesson structure.
• Instructor cancellation or availability changes.
• Any agreement made directly between the learner and instructor.
• Any loss caused by incorrect information provided by the learner.
• Any delay caused by instructor availability, learner availability, or third-party issues.

Nothing in these Terms limits your legal rights as a consumer.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

The Terms that apply to your booking will be the Terms available at the time you make payment or submit your booking request, unless a change is required by law.

17. Contact Details

For questions, refund requests, or instructor replacement requests, please contact:

InstructDirect UK
Email: admin@instructdirectuk.com
Phone: 020 3996 5991
WhatsApp: 07457 405080 / 07418 608625

Suggested short checkbox wording for your booking form

Consent:
I confirm that I have read and agree to the Terms & Conditions. I understand that the £60 admin fee is for InstructDirect UK’s instructor matching service and is separate from the instructor’s hourly lesson rate. I understand that the £60 admin fee is refundable only where there is a fault on InstructDirect UK’s side, and that if I request a different instructor, InstructDirect UK will try to arrange a replacement without an additional admin fee, but the new instructor’s hourly rate may differ.

You should also update the current page from “£50 matching fee” to “£60 admin fee” in the headline, FAQ, booking text, and existing Terms section so customers do not see conflicting prices.